1. Introduction
   
   Free Directory Enquiries Ltd. takes your privacy seriously and we want you to feel confident that any personal information you provide to us will be kept secure. You may be asked to submit personal information either through our Website at www.freedirectoryenquiries.com (the "Website") or through our 0800 100 100 free telephone directory service (the "Service").
   
   If you provide information to us we shall treat that information in accordance with this privacy policy. By submitting personal information to us you are agreeing to our use of such information as set out in this policy.
2. What type of information do we collect?
   
   2.1 Personal information
   
   If you register with us on the Website you will be asked to provide us with identifying information as your name, address, e-mail address and mobile phone number. If you use one of our other services, or participate in one of our promotions or competitions, we may ask for additional information, such as your age, interests or product preferences. Our competition rules apply to your participation in any competition operated by us.
   
   2.2 Tell Your Friends
   
   If you participate in our "Tell Your Friends" promotion you will be asked to provide your friend's name and e-mail address in addition to your own name and e-mail address.
3. How do we use the information we collect?
   
   3.1 If you submit your mobile phone number via the Website we shall send a message containing our 0800 100 100 number to the mobile phone number you provide so that our number is automatically stored in your phone. Once we have sent this message, we shall delete your number from our system and not use it for any other reason.
   
   3.2 If you provide a friend's name and e-mail address, we shall send that person an e-mail in the form set out on the Website containing our 0800 100 100 number and informing the recipient about our free service and including any personal message you may choose to send. We shall not contact that person again without their consent.
   
   3.3 If you register with us and submit your name and e-mail address we shall send you an e-mail thanking you for registering with us and, if relevant, confirming that you have been entered into a competition or prize draw. The rules of competitions and prize draws operated by us may be accessed here. We will only send subsequent e-mails and text messages to you if you tick the box on our Website confirming that you wish to receive such communications.
   
   3.4 If you choose to be connected to an advertiser whose products or services are offered to you when using our free directory enquiries service, that advertiser will be able to see your mobile phone number in the same way as any person when you call directly from your phone and we assume no responsibility for any unauthorised use of your number by such advertisers.
   
   3.5 If you win one of our competitions we shall show your name on our Website only in such form as will not be capable of identifying you personally (for example, "Kathy, Leicester").
4. When do we share your information?
   
   4.1 We will never share your personal information with any third party unless you have given us permission to do so. We may, however, provide information, in response to properly made requests, for the purposes of the prevention and detection of crime and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In each case we will disclose information in accordance with the Data Protection Act 1998. We are also obliged to provide information if required to do so by law, for example, under a court order or in response to a valid statutory request.
   
   4.2 We may request your permission to share your personal information with particular businesses in whose products or services we believe you may be interested in order to enable those businesses to contact you directly. If you have given your consent to be contacted in this way you may at any time change your mind and withdraw your consent.
   
   4.3 From time to time we may monitor or record your calls to our free directory enquiries service for quality assurance and other purposes and may share such recordings with non-affiliated third parties, provided that such recordings do not identify you.
   
   4.4 If there is any change to the ownership of the Company, we may disclose personal information to the new owner but shall only do so on condition that they keep such information confidential.
5. How long do we keep information?
   
   We shall hold your personal information on our systems for as long as you use the particular service you have requested and we shall remove it once that purpose has been fulfilled. You can request at any time that any details held about you are removed.
6. Cookies policy
   
   6.1 A "cookie" is a text file which is allocated by our server to your personal computer when you visit areas of our Website.
   
   6.2 We use "cookies" to collect information from visitors to our Website. Most Websites use cookies in this way in order to recognise visitor when they return to the Website and to track usage of the Website. This helps us, for example, to see how many visitors there are to our Website, which areas of our Website they visit and which advertisements they view, if any. We may share this information with our advertisers and with third parties who we ask to analyse information on our Website. This is standard industry practice and none of the data that is collected can be used to identify you personally as the data is aggregated and anonymised.
   
   6.3 You may remove cookies from your PC by resetting your browser to refuse all cookies or to alert you when a cookie is being sent. Please note, however, that some of our Website features may not function properly if cookies are disabled.
7. Third Party Sites
   
   Third party internet sites that you can link to from our Website are not covered by our privacy policy and you are therefore asked to be careful when entering any personal details on line and to review the privacy policies of the operators of those sites. We accept no responsibility or liability for third party sites.
8. Changes to the privacy policy
   
   We may change or update this privacy policy from time to time and we will publish any such updated policy on this Website. The information we gather about you will be used in accordance with the privacy policy in effect at the time of use.
9. Data Security
   
   9.1 We take reasonable precautions to keep your personal details secure. We have established security policies, rules and technical measures to protect the information we maintain from unauthorised access, improper use, unauthorised modification and accidental loss.
   
   9.2 Our employees and data processors are made aware of our privacy and are obliged to comply with our obligations to keep visitors' details confidential. We do not rent or sell visitors' data to any other organisation or individual.
   
   9.3 You have the right under the Data Protection Act 1998 to access any personal information which you have provided to us and may request at any time that such information is modified or removed from our systems entirely by writing to us at the address given below or e-mailing us through the Contact Us link on our Website. We reserve the right to make a small charge for providing details of the personal information held about you.

Please write to us at the following address:

The Data Protection Manager
Free Directory Enquiries Ltd
11-15 Betterton Street
London
WC2H 9BP